FAQ

1. What makes Less & Lavish products different?

Our products are handcrafted in small batches using clean, and non-toxic ingredients. We combine nature’s best with a touch of luxury to give you the experience of high-end care — without the harsh chemicals or inflated prices.

2. Are your products safe for sensitive skin and children?

Yes! All of our products are made with gentle, skin-loving ingredients. We avoid synthetic fragrances, harsh preservatives, and unnecessary additives. Many customers use our products for their little ones — but as with anything new, we always recommend a patch test first.

3. Do you use preservatives?

We use only safe, naturally-derived preservatives (like Leucidal) in our water-based products to ensure stability and safety — without compromising your health. Oil-based products typically do not require preservatives.

4. How long do your products last?

Because we don’t use harsh chemical preservatives, our products typically last 6–12 months depending on the type and how they're stored. Keep them in a cool, dry place and use clean hands or a spatula to extend shelf life.

5. Are your products vegan or cruelty-free?

Many of our products are vegan, and all are cruelty-free. We never test on animals — just willing family members and friends! Any product containing animal-based ingredients (like tallow or beeswax) will be clearly labeled.

6. Where are your products made?

Every item is lovingly handcrafted in Calgary, Alberta, in small, intentional batches.

7. Do you offer local pickup or delivery?

Yes! We offer local pickup in Calgary, which you can select at checkout. Shipping is also available Canada/USA-wide for a fee, which will be calculated at checkout.

8. Do you accept returns or exchanges?

Because of the nature of skincare and hygiene products, we do not accept returns. However, if there is an issue with your order or you're not happy with your product, please reach out — we want to make it right.

9. Can I request custom orders or gift sets?

Absolutely! Whether you’re looking for a custom formula, gift bundle, or party favours, we love collaborating. Send us a message through the Contact page and let’s chat.

10. How can I contact you?

You can reach us via the Contact page, DM us on Instagram @lessandlavish, or email us directly at lessandlavish@gmail.com.

11. Do you offer bottle refills or incentives for reusing containers?

Yes! We care about sustainability and love when our customers do too. If you return your clean, empty bottles for a refill, you’ll receive 5% off your next order. Reusing your containers helps reduce waste and keeps our planet (and your routine) a little cleaner. Reach out to arrange your refill!